🔒 Data Protection

189bet Privacy Policy – Your Data Is Safe With Us

189bet believes that protecting your personal data is one of our most important responsibilities. In this Privacy Policy, we clearly outline how your information is collected, stored, and used.

Last Updated: January 2026
SSL Encrypted
Applicable To: All Members
256-bit SSL
Never Sold to Third Parties
Encrypted Storage
GDPR Compliant

Our Privacy Commitment

The principles 189bet follows to protect your information

Full Data Protection

Your personal data is secured on our servers with 256-bit SSL encryption. No unauthorised party can access your information.

Transparent Data Usage

We are always transparent about why your data is collected and how it will be used. There are no hidden agendas.

Never Sold to Third Parties

189bet never sells your personal information to third parties. Your data is not shared unless required by law.

Your Control

You can request to view, update, or delete your information at any time. Your data belongs to you.

Cookie Transparency

We are fully transparent about which cookies are used on our site and what they do. You are free to disable them at any time.

Instant Notification

If our Privacy Policy changes, we notify members in advance via email and platform notifications.

Important: This privacy policy applies to all services, websites, and mobile applications operated by 189bet. By using the platform, you consent to this policy.

1. Introduction

189bet is a trusted online gaming and betting platform in Bangladesh. We believe that protecting our members' privacy is one of our most fundamental responsibilities. This Privacy Policy ("Policy") explains how 189bet collects, uses, stores, and safeguards your personal information.

By using the 189bet website or mobile app, you automatically agree to this Privacy Policy. If you disagree with any part of this policy, we recommend discontinuing use of our platform.

This policy was originally written in Bengali for the convenience of our Bangladeshi members. However, the English version shall be considered the authoritative text for legal interpretation.

📌 This Privacy Policy was last updated in January 2026. Please visit this page regularly to stay informed of any changes.

2. What Information We Collect

We collect various types of information when you register and use our services at 189bet. Full details are provided below:

A. Information Provided Directly

Data Type Example When It Is Collected
Identity Information Name, date of birth, gender At Registration
Contact Information Email, mobile number At Registration
KYC Documents NID, passport, proof of address Verification Period
Payment Information BKash/Nagad/Rocket Number During deposit/withdrawal
Communication History Live chat support, email During support interactions

B. Automatically Collected Information

  • Device Information: The device you use to access the platform, including your operating system and browser version.
  • IP Address: The IP address of your internet connection, which helps identify your approximate location.
  • Usage Patterns: Pages you visit most, time spent on the platform, and games you play most frequently.
  • Transaction History: Complete records of deposits, withdrawals, and betting activity.

C. Information Received from Third Parties

In some cases, we may also receive information from trusted third parties, such as identity verification services or payment processors. This information is used solely for necessary verification and security purposes.

3. How Your Information Is Used

189bet uses your data only for specific, legitimate purposes. The key uses are outlined below:

  • Account Management: To create, verify, and manage your account.
  • Service Provided: To keep betting, gaming, and payment services running smoothly.
  • Security Assurance: To detect and prevent fraud and unlawful activity.
  • Legal Compliance: To meet AML, KYC, and other regulatory compliance obligations.
  • Promotions & Offers: To send you relevant bonuses and offers based on your preferences (you can opt out at any time).
  • Service Improvement: To improve platform performance and enhance the user experience.
  • Customer Support: To address your questions, complaints, and support requests.
  • Responsible Gaming: To identify problem gambling behavior and provide appropriate support.

💡 189bet never sells your data to advertisers. Promotional communications are strictly for our own offers.

4. When and With Whom We Share Information

189bet is committed to protecting your information. However, we may need to share data in the following limited circumstances:

Permitted Data Sharing

  • Service Provider Partners: Trusted third parties for payment processing, identity verification, and technical services. They may only use your data to provide those services — nothing more.
  • Legal Authorities: Where required by court order, lawful requests from investigative authorities, or other legal obligations.
  • Anti-Money Laundering Authorities: To meet AML reporting obligations.
  • Company Restructuring: In the event of a business merger or acquisition, the new owner will be bound by this Privacy Policy.

⚠️ Outside of the cases above, 189bet does not share, sell, or rent your data to any third party.

5. Data Security Measures

189bet uses industry-leading technology and practices to keep your data secure. Our security framework includes:

  • 256-bit SSL/TLS Encryption: All communication between your browser and our servers is fully encrypted.
  • Database Encryption: All sensitive data stored on our systems is kept in encrypted form.
  • Two-Factor Authentication (2FA): Add an extra layer of security to your account.
  • Firewall & DDoS Protection: To protect our systems against cyberattacks.
  • Regular Security Audits: Routine system checks conducted by independent third-party experts.
  • Restricted Access: Only authorized personnel can access specific data.
  • 24/7 Monitoring: 24/7 system monitoring and detection of unusual activity.

Please note that no one can guarantee 100% security on the internet. That's why it's essential to keep your password and login credentials private at all times.

6. Cookie Policy

189bet's website uses various types of cookies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Types & Usage

Cookie Type Purpose Duration
Essential Cookies Login Sessions, Security Until end of session
Functional Cookies Language preferences, user settings 1 Year
Analytics Cookies Traffic analysis, service improvement 6 months
Marketing Cookies Display Relevant Offers 30 days

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

7. How Long We Retain Your Data

189bet retains your data only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

  • Account Information: For the full duration your account is active, and up to 5 years after closure.
  • Transaction Records: A minimum of 5 years, as required by financial regulations.
  • KYC Documents: A minimum of 5 years, as required by law.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Cookies & Log Data: 30 days to 1 year, depending on the type.

Once the retention period expires, your data is securely deleted or anonymised so that you can no longer be identified.

8. Your Privacy Rights

As a 189bet member, you have several important rights over your personal data:

Right to Access Your Data

You can request to view the personal information we hold about you. We typically respond within 30 business days.

Right to Rectification

If any of your information is incorrect, you can request a correction. You can also update many details yourself directly in your Account Settings.

Right to Erasure

In certain circumstances, you can request that your data be deleted. However, some information may need to be retained due to legal obligations.

Right to Restrict Processing

In certain circumstances, you can request that the processing of your data be temporarily restricted.

Right to Data Portability

You can request an export of your data in a standard format such as CSV or JSON.

Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time or contact our support team.

To exercise any of these rights support@189bet.imto send us an email.

9. Protection of Minors' Data

189bet is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

  • Age verification is carried out at the point of registration.
  • If a minor's account is identified, it is immediately closed and all associated data is deleted.
  • If parents suspect their child has created an account on our platform, please contact us immediately at support@189bet.im.

🔞 You must be 18 or older to play at 189bet. To learn more about responsible gaming Click Here

10. Policy Updates

189bet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

  • A notification will be sent to your registered email.
  • A pop-up notification will appear after you log in to the platform.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11. Contact Us

For any privacy-related questions, concerns, or requests, please reach out to our dedicated privacy team:

  • Email: support@189bet.im
  • Response Time: Typically 3–5 business days
  • Official Website: https://189bet.im

📧 Please use "Privacy Request" as the subject line so we can respond to you as quickly as possible.

Your Control Over Your Data

Your Privacy Rights at 189bet — At a Glance

View

You have the right to know what information we hold about you at any time.

Correct

Request a correction for any inaccurate information and we'll take care of it promptly.

Delete

In certain circumstances, you can request that your information be permanently deleted.

Export

You can request a copy of your data in a machine-readable format.

Opt-Out

You can opt out of marketing messages at any time.

Get Support

Our support team is always available for any privacy-related questions.

Play Safe, Trust 189bet

Your privacy is our top priority. Join 189bet today and experience Bangladesh's safest and most trusted gaming platform. Register now and claim your 100% Welcome Bonus.

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